Wednesday, April 9, 2008

Chris Anderson’s Voodoo Economics of Free

This evening at 7:30pm here in New York City on CUNY TV (channel 75 in most cable systems here in New York) I will be on Brian Lehrer Live talking about perhaps among other things, Internet economics. For those of you outside the city there will be a live feed at www.cuny.tv. The appearance is prompted by my recent controversial writings about the negative impact of too much free.

In speaking with the shows producer he informed me that the lead in to the show would be this Chris Anderson video, where Chris theorizes that everything digital will be free, and extols the virtue of that potential future. The video got me thinking about how I would respond, and I thought I should write it down.

What if all digital products really *had* to be free?

Based on what Chris is saying, does this mean that Microsoft, Oracle, Electronic Arts, etc. are all going out of business? Or does it mean they will all have to adopt an advertising based model and give away all their products, perhaps only charging for the manual labor of technical support? These are all digital businesses, and based on Chris’s thesis, all their products will have to become free.

I don’t think Chris is right about this, but lets just explore it as a thought experiment. What if he *is* right? Would that be a good thing for the world?

Perhaps it depends on where you live. It would be the most massive shift of wealth ever from the first world to the third world on a scale that would make Ghandi seem like Scrooge. Because what it suggests is that countries like China and other less developed countries, where their populations can’t afford to buy digital products and services, won’t have to because they will all be free. Meanwhile, the products they create, all physical, will be sellable at a reasonable margin – because they require labor on a per unit basis.

As the first world economies become increasingly knowledge based and digital, by Chris’s theory, labor in these economies will become less and less valuable. Some of you will argue that Google does fine based purely on advertising. But just because one company can commoditize everyone else’s work and make pennies on things that used to generate dollars, is that sustainable across the whole economy? Or would we really be reducing the overall amount of money flowing into the digital market and therefore to the overall labor force?

I think it is clear that the “media-ization” of digital economy has the effect of reducing the amount of actual hard dollars that flow into the economy. If less money is spent on digital and more money is spent on hard physical goods that are generally produced elsewhere, taken to an extreme that would have a horrific effect on our economy.

Ok, but does everything *have to* be free?

So it may not be good for us, but is Chris right? Chris’s argument is based on the misinterpreted economic theory that everything tends toward its marginal cost. But does this really hold up in the digital economy? The fact that there was very little marginal cost to Microsoft Office did not mean that it was tending toward free for the last twenty years, so I don’t buy this at all. The marginal cost of Office has been pretty close to zero for a long time.

The supposed economic theory behind what Chris is saying is that the marginal cost of goods really drives the price because, in theory, competition forces people to lower their prices until they absolutely can’t afford to do so any more. But this is really an economic theory that does not apply to non-commoditized markets.

For example the fact that you can play Breakout or Pong for free does not cause Microsoft to need to sell Halo cheap. Halo’s marginal cost isn’t any higher than the marginal cost of Pong. The reason it is expensive is because it has unique entertainment value to people.

Similarly, in the music business, the argument has been made that the reason that music sales are hurting is because the marginal cost of their product is zero. But this is also not true. There is no competition driving the value of a given Foo Fighters recording down. Every recording has a unique value to a given audience. What is driving the value of music down is the fact that people are stealing it with no compunction on a massive scale. The “theft effect” is not part of any economic theory I have every studied and certainly has no relationship to marginal costs.

So where is this all going?

I don’t think it would be at all good for people in America that every digital product becomes free because the digital/information world is increasingly the only type of labor we are going to be willing or able to do. If you don’t want to dig ditches making your daily bread, a free economy is not a good thing.

But thankfully, I believe the thesis is flawed. I do believe we are in an era of artificial digital abundance in large part driven by over zealous VCs and companies like Google that are supporting money losing services with their massively profitable search engine. But this cannot continue indefinitely. Google cannot do the best job of making every category of everything. Scarcity of important useful products will indeed return. These products will be designed by companies that do not want to lose money and don’t have a search engine to subsidize money-losing efforts. Therefore they will have to be supported by direct (i.e. non-advertising) revenue streams. And I do believe that they will.

We are indeed in a crazy time. But after a bit of equilibrium returns to the markets and people begin to get used to the idea that everything digital can’t be free, everything we have learned about economics, and I don’t mean Chris Anderson’s voodoo economics, will take hold and everything will be OK.

9 comments:

  1. Interesting... I don't read blogs much, but I stopped to read yours. I think you have some good points (not that my opinion means much.)
    I've been wondering the same kinds of things myself, and am interested to see where this goes.
    I have two startup ideas in the cooking, so I'll be sure to check back.

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  2. (As an aside: nice blog -- it's becoming part of my routine).

    Quite right on that score! Right now the VCs are making a mint by using Free(TM) as a barrier to market entry, but as you note, someone will eventually climb up the value chain in most categories and eventually priced software will return.

    The big reason why software won't be indefinitely free, IMHO, is that with free software products there's very little incentive to do the really ugly, boring work that your average Googler/Y-Combinatorialist would shudder at. Working where I sit in the enterprise software field, some of the best stuff we do is so mind-numbingly boring or tedious that only the incentive that customers are desperate to pay dearly for it allows the work to happen. I'd NEVER do half of my job for free, and I suspect most of the software market is similar.

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  3. Hank, just FYI, Vyew is a Web 2.0 company that is successfully working with the "freemium" model and with no VC funding thus far after four years. Vyew is a web-conferencing and visual-collaboration platform that has an ad-supported fully functional free version, two paid subscription services, enterprise licencing and a 1U appliance for internal hosting. Vyew is profitable because it's a serious application for education, training and business collaboration that organizations are willing to pay for. Also, schools generally don't want to use ad-supported software. Online consumer and social products have more pressure to be free than business products.

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  4. GAH! It's Real Video. :(
    Hopefully there will be a downloadable version of the program in another format. I'll check the archives later or tomorrow.

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  5. Hi, Great post, its really interesting, I think free, will slowly become the "try me" before you use our cool features that cost you £? online. Many businesses use it already and i think its the way to go without the online world going crazy and thinking they deserve free everywhere.

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  6. Great post Hank. Hope the TV appearance went well. I do have a question for you though...

    One of the biggest risks for a paid-for software product seems to be commoditization of its market. If that is true, then the platform/infrastructure space is a risky place to be - because a horizontally applicable platform has a large potential market, it can be attractive for new entrants to undercut incumbents with low pricing and "make it up on volume". We see platform technology commoditized again and again.

    But it does seem from your postings so far that your company is intending to be in the platform market with a paid-for product. So how are you mitigating that risk?

    OK, maybe you can't tell us that :-) Anyway, I will be interested to see how you do that part..

    Cheers

    ..Mark,,

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  7. you got part of it right, things are changing... but you have no idea how MUCH change is going to happen...

    it is the tools that are becoming ubiquitous, not the products... word-processing is free now, though office is very expensive...

    but the real change is in the relationship between value and money, they are becoming disconnected to a disruptive degree... and this condition that is coming is a return to a more human style of functioning, historically...

    the value of work has been the work itself, not some arbitrary thing called money....

    no one paid the great artists of the past to make, say, all the buddhas you may find in an antique shop, society was set up in a different way...

    that way is returning

    enjoy

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  8. Hank, I just started reading you a week or two back and I like a lot of what you've got to say.

    On this one though, I think you're looking too much at the production side of the equation. From the consumption side the costs do seem to be approaching the marginal cost if you consider *all* the consumers, both those who buy and those who steal. And you *must* consider those who steal, because that's part of the equation when the "marginal cost of theft" (if you will) is so low.

    If a Foo Fighters album comes out but only 40% of the album's consumers have paid for it, that theft has had *some* impact on price.

    I'm not saying it is all doom-and-gloom or that I buy into the voodoo. But people's concept of property, value, etc. online is definitely different than it is in the real world and that is a factor you can't ignore.

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  9. I agree a lot. Let's say there are two different movies. The first one took a full year to produce and the second one a week. The first one is liked by many people, and the second by none.

    The marginal cost of copying the movies? Same - zero. So, they should be priced the same at zero? Of course not.

    If there is no piracy, adding some markup to my marginal costs and sell the product is an excellent and the most straightforward way to recover my investment (upfront costs).

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