My mom lives in Manhattan. Verizon just installed its FIOS Internet, TV, and telephone service in her building. Last Friday she got it installed in her apartment. The installers arrived at 9:20am. They finished at 8:15pm. For those of you a bit math challenged, that’s 10 hours and 55 minutes. Or one could just say it’s a long F’ing time.
I love FIOS, or I guess I should say I love the *idea* of FIOS since I don’t have it yet and I haven’t been over to her apartment to check it out. But anything like 11 hours per install in Manhattan is a killer to the bottom line, which has me concerned. Perhaps more importantly, it’s a killer to Verizon’s potential rate of installs, which delays my ability to ditch Time Warner. I certainly hope it’s not the norm.
And so the question of the day is for FIOS customers. For those of you specifically in Manhattan, and then in other urban areas, and then in suburban areas, how long has your FIOS install taken?
Monday, August 25, 2008
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7 comments:
Strangely consumer/home fiber optical data communication is a new thing for US market.
Here in Italy, since we had no "cable market", we jumped from 56k PSTN to DSL/fiber optics.
(ISDN never really grew up at a consumer level)
Even if here in Italy there is no commercial competition (a couple of companies are in the fiber market, all the others sell high speed DSLs), a government authority was established in order to control prices and defend consumers.
So at the end there is no real difference between DSLs and fiber home broadband connections.
Verizon pricing looks aligned to ours (with current euro/dollar exchange rate, so it's maybe a bit high actually).
Hank, I live in PA....it took good 1/2 a day to install FIOS service in my house
Is your mother happy with the installed FIOS service. That is the real question. Because the service is new to Manhattan, there is probably a learning curve for the installers.Each apt. building has its own unique issues when installing FIOS. Also the customer has to be trained on using the remote.I would say the usual urban FIOS install takes 6 hrs.In apartment buildings it is a different animal.
My mom seems to like it quite a bit. She is very excited, and the time did not bother her at all. I was just surprised by the duration.
about 2 hours in VA
I had FIOS installed last year, and (as I recall) it took about 2-3 hours in my suburban, single-family house. Our neighborhood is old enough to have all services run above ground from utility poles, so we didn't have to deal with any trench-digging. The tech just wound the fiber around the copper phone line, drilled another hole through the outside wall and mounted the terminal next to my breaker box.
I have had a few bumps. The tech forgot to give us a backup battery, causing a periodic beep, and I just today got a replacement router for the one that fritzed out over the weekend. But overall I'm very happy with the speed and quality of the connection.
I am living the worlds longest FIOS install ever. After them not showing up for two previous appoinments without calling by the way witch is totally unaceptable... Yesterday after a 16 1/2 hour install, Thats RIGHT 16 1/2 hours the tech was unable to activate the service because the main server at verizon was taken offline for a upgrade.
He promices he will be back Sunday morning to activate everything but I am not holding my breath... I hope there product is exceptional because there customer service is worse than comcast and I didn't think that was possable.
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